At Belle Backyard, we aim to offer flexible and affordable shipping options to ensure your products arrive safely and on time. Please review our shipping policy below to understand our shipping fees, delivery options, and other important details regarding your order.
Order Confirmation
Once you place an order, you will receive an order confirmation email. This email confirms that we have received your order and that your credit card has been pre-authorized for the purchase. Our team will immediately begin processing your order.
- Standard Orders: These are processed and shipped within 1-2 business days.
- Custom-Made Items: For custom orders, please allow 4 to 6 weeks for the completion of your custom-built item before shipping.
After your order has been shipped, you can expect delivery within 5-8 business days, depending on your location and chosen shipping method.
Shipping Fees
- Free Shipping: We offer free standard shipping on all orders over $149.99.
- Flat Rate Shipping: For orders under $149.99, a flat shipping fee of $7.00 applies to all shipments.
Order Shipment
We will send you tracking information within 24 hours of your order leaving the warehouse. This will be sent to the email address you provided at checkout.
If you do not receive tracking information within six business days after placing your order, please contact us at support@bellebackyard.com. For custom-made orders, the tracking information will be sent once the 4 to 6-week production period is completed and the item is ready for shipment.
Shipping Locations
Currently, we ship exclusively within the United States. We do not offer international shipping at this time.
Shipping Options
We offer several shipping options to fit your needs:
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Curb-Side Pickup (Free): This is our standard delivery option, where your order is delivered to your doorstep. Once your order is processed and shipped, delivery typically takes 5-7 business days.
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Threshold Shipping: With this option, your item will be delivered to a specified location such as your porch or a sheltered area like a garage.
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White Glove Delivery: This premium service includes delivery to your room of choice, minor assembly, and removal of all packaging materials.
If you are interested in Threshold Shipping or White Glove Delivery, please contact us before placing your order for availability and additional information.
Custom-Made Orders
For custom-made items, please allow an additional 4 to 6 weeks for production before your item is ready to ship. Once production is complete, the same shipping options listed above will apply.
Shipping Delays
While we do our best to meet the estimated shipping times, unforeseen circumstances such as weather, carrier issues, or other disruptions may cause delays. We will notify you via email if your order is delayed and provide updated shipping information.
Lost or Damaged Packages
If your package is lost or arrives damaged, please reach out to us at support@bellebackyard.com within 48 hours of receiving your order. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your shipping options, order status, or any other inquiries, please feel free to contact our customer support team at support@bellebackyard.com. We’re here to help!